Privacy Policy

1. Introduction

BillSnap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our expense management and accounting automation service, including our WhatsApp integration.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, phone number)
• Business details (company name, GSTIN, address)
• Financial documents (receipts, invoices, bills)
• WhatsApp messages and media sent to our business number
• Voice notes and audio messages for expense recording

2.2 Information Collected Automatically

• Device information and identifiers
• Log data and usage statistics
• Location data (with your consent)
• IP address and browser information

3. How We Use Your Information

• Process and categorize your expenses automatically
• Extract data from receipts and invoices using AI
• Provide accounting and GST compliance features
• Send notifications about expense approvals and updates
• Respond to your questions via WhatsApp
• Improve our AI models and service quality
• Comply with legal obligations and tax regulations

4. WhatsApp Integration

BillSnap uses the WhatsApp Business API to provide conversational expense management. When you interact with us via WhatsApp:

• Your phone number and WhatsApp profile name are collected
• Messages, images, documents, and voice notes you send are processed
• Data is encrypted in transit using WhatsApp's end-to-end encryption
• We store conversation history for service continuity
• Your CA (Chartered Accountant) may receive notifications about your expenses

5. Data Sharing

We may share your information with:

• Your Chartered Accountant (CA): To provide accounting and compliance services
• Service providers: Cloud hosting, AI processing, payment processing
• Legal authorities: When required by law or to protect our rights

We do NOT sell your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures including:

• TLS/SSL encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Role-based access controls
• Secure cloud infrastructure (AWS/Supabase)

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Financial records are retained for 8 years as required by Indian tax laws. You may request deletion of your data subject to legal retention requirements.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent for WhatsApp communications

9. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.